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Service Analyst

Job Type: Full Time
Job Location: Bangalore

Skills/Requirements:

  • Experience Required: 3 to 10 Years – Different Roles 
  • Experience in an IT support (or similar) role
  • Good knowledge of MS Office applications, especially the Office 365 suite of products
  • Has appropriate knowledge of a wide scope of information systems concepts and practice, including stages of systems development.
  • Can demonstrate a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality
  • Exposure to and/or awareness of IT Service Management frameworks such as ITIL
  • Desired
    • Experience with Academic Publishing business processes
    • ITIL v3/4 Foundation
  • Excellent communication skills, both written and verbal
  • Good analytical ability, attention to detail, and ability to present reports and metrics
  • Can demonstrate good problem-solving abilities
  • Be able to adjust communication style and format as appropriate for staff at all levels
  • Be able to translate business impacts into functional and/or technical requirements
  • Be able to translate technical information into non-technical terms

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