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Service Analyst

Job Type: Full Time
Job Location: Bangalore

Skills/Requirements:

  • Experience Required: 3 to 10 Years – Different Roles 
  • Experience in an IT support (or similar) role
  • Good knowledge of MS Office applications, especially the Office 365 suite of products
  • Has appropriate knowledge of a wide scope of information systems concepts and practice, including stages of systems development.
  • Can demonstrate a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality
  • Exposure to and/or awareness of IT Service Management frameworks such as ITIL
  • Desired
    • Experience with Academic Publishing business processes
    • ITIL v3/4 Foundation
  • Excellent communication skills, both written and verbal
  • Good analytical ability, attention to detail, and ability to present reports and metrics
  • Can demonstrate good problem-solving abilities
  • Be able to adjust communication style and format as appropriate for staff at all levels
  • Be able to translate business impacts into functional and/or technical requirements
  • Be able to translate technical information into non-technical terms

Apply for this position

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Technology Stack

Tricon Infotech never shies away from a challenge. By taking on clients in a diverse range of areas, we are able to continuously expand our capabilities. See a selection of our technology stack.

PROJECT MANAGEMENT, REQUIREMENT PHASE ​

Open Project, MS Project, RedMine, Axure, ErWin

OPERATING SYSTEMS ​​

Windows, CentOS, Mac OSX, Ubuntu, Linux, Unix ​

SAP

SAP BW/BI, Web Dynpro, HCM, CRM, ABAP, SAP ERP, EWM, TM, Adobe Forms Technology, Business Object (BOBJ), Logistics, SAP HANA, SAP NetWeaver

DevOps

AWS, Google Cloud, Lambda, Automation, CI/CD, Docker, Puppet, Eclipse, X-code, GIT/Gerrit, Jenkies, Sonar, Black Duck, Docker, Chef, Selenium, Grid, Cucumber etc. ​

WEB / APPLICATION SERVER ​

Nginx, Internet Information Server BEA-Weblogic, Apache, JBOSS ​

TECHNOLOGIES ​

Java Technologies: Java, J2EE, EJB, Servlets, JSP MS Technologies: VB.NET, ASP, ASP.Net, VB, C# eCommerce: hybris, Magento ​

TECHNOLOGIES ​

Web Technologies: HTML5, CSS3, jQuery, Javascript, Node.js, Responsive Web,​ Mobile Technologies: IOS, Android, Tizen,​ Front End: Angular, React JS

DATABASE ​

Oracle, MySQL, Mongo DB, PostgreSQL Dynamo DB, SQL Server, MS Access, OpenLDAP

​ ​
FRAMEWORK

Strysyts, Hibernate, Liferay (Java based CMS) Drupal (PHP based CMS), Springs, .Net, MuleSoft ​

OTHER TECHNOLOGIES / LANGUAGES

PHP,XML,XSLT, PL / SQL, PERL, AJAX, Openlaszlo, Lucene, Apache Solr, Python ​ ​

DEVELOPMENT PHASE ​

Junit, Eclipse, Microsoft Visual Studio, Oracle Jdeveloper, CodeStriker ​

TESTING PHASE ​

Jmeter, WinRunner, Selenium, Bugzilla, Jprofiler, Protractor ​

BIG DATA STACK ​

Hadoop Ecosystem:​ HDFS, MapReduce, PIG, Sqoop, Flume, Spark – multi-stage in – Memory analysis Real Time ​

ANALYTICS​ ​

Storm, Kinesis, Nosql Databases: Hbase, DynamoDB, Hive, MongoDB, Cassandra, Couchbase ​ ​
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Technology Stack

Tricon Infotech never shies away from a challenge. By taking on clients in a diverse range of areas, we are able to continuously expand our capabilities. See a selection of our technology stack.

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