Choosing an ideal partner for your organization is a vital decision. You need to choose such a partner for software maintenance who will be with you for the long haul. Software maintenance is an important part of your software investment. Larger the investment or longer you expect software operational in use, first thing to consider is investing in a service agreement.
A service agreement is where a customer is eligible to receive specific services for certain software for a certain period of time. A service agreement may be a fixed-term agreement or an automatically renewed agreement.
While choosing new software for your organization you must ensure the partner from whom you are buying the software is able to provide the maintenance and support for future. Additionally, you should also look at how long your partner has been in business of providing support? Do they outsource or they have in-house support technicians. Let’s have a quick look at what else to keep in mind while choosing a partner for software maintenance:
- Ability to Fix Bugs
A good software dealer always will provide you peace-of-mind protection by covering you with software and bug problems. Most of the software packages come with a warranty for a specific period of time. Once the warranty expires you need to pay extra to fix further errors. But by implementing right software system is like a long term investment which maintains an active warranty to fix your bugs anytime.
- Keep up with the Advancement in Technology
When compared to other fields the rate of advancement of technology is significantly more in the software field. This means apart from being proactive software companies should also ensure that their product remains up-to-date and relevant. Maintenance programs must be an effort to keep up with changes and stay ahead.
Software platforms, hardware upgrades, and compilers, are some of the factors that can all affect software. With the help of maintenance the lifespan of software increases, protects it from security threats, and keeps it up-to-date amidst changing circumstances. Thus investing in a maintenance program with a good partner will avoid the cost to purchase new releases when they become available.
- Ensures Better Performance
There are many maintenance programs that include upgrade components. Under a maintenance program, a service provider will give you free technology upgrades – usually once per year. These technology upgrades mostly address issues informed by other software users can significantly improve functionality and performance. When you look at the overall cost of upgrades over time, this component of software maintenance is all that you need to make the program worthwhile.
- Extrapolative Cash Flow
Last but not the least is from the financial perspective the most important part is the ability of a provider to control your software expenditure. If they cover you for regular upgrades, overall expenditures, software bugs, then your overall expenditures will be reduced to a single month. This not only eradicates the guessing game of IT expenditure but also eliminates large unforeseen upfront costs down the road.
Signing up or renewing a maintenance program is the most lucrative way to protect your software investment. With the help of an active service agreement you will have nonstop access to the latest updates, upgrades as well as skilled support professionals by email or telephone.
We at Tricon have a team of expert professionals who exclusively deal with customers’ insights and deliver innovative solutions. Our aim is to reduce the operations cost with no compromise on quality and turnaround time. Tricon is one of the best companies known for software services and maintenance in Bangalore, India. So come and make us your ideal partner!