Leading companies all over the world rely on Tricon's expertise to sustain mission critical applications. Tricon offers its Maintenance service as a logical extension of its development effort. Furthermore, Tricon accepts maintenance responsibilities on the basis of exclusive outsourcing arrangement. This allows the customer to re-deploy valuable in-house resources on more strategic activities.

Our comprehensive offshore maintenance service covers the following activities:

• Corrective Maintenance - Bug fixes
  
• Adaptive Maintenance - Changes to support changing business or technical environments, and new requirements
  
• Enhancement - Adding functionality such as a new module or new reports
  
• Perfective Maintenance - Restructuring, revitalizing, and rewriting code for future ease of maintenance - and increasing maintainability through rationalization of data and performance tuning

Typically, Tricon's maintenance cycle executes the following steps:

1. Project Initiation

• Decide on maintenance scope
• Prepare maintenance plan
• Draft Quality plan
• Outline Configuration Management plan
• Organize resources
• Formalize communication channels with customers.

2. System study

• Evaluation of existing architecture
• Assessment of performance
• Benchmarking and gap analysis.

3. Maintenance job

• Mini SDLC
• Log defect/change request
• Impact analysis
• Implement Change
• Baseline/Release.